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Your complete broker technology solution

AFG Suite is our latest set of integrated technology tools and apps which you can access all under the one roof and the one login, designed to fuel better business practice, better client experience and better growth.

Welcome to AFG Suite?

As an AFG broker, you are partnering with a company with a continued focus and investment on technology to help your business grow. AFG brokers have access to our award-winning tools to help maximise efficiencies, leverage the full potential of today’s technology, stay ahead of the game and help set you apart from the competition.

AFG Suite

A quick overview of your business?

As the home page for AFG Suite, Dashboard is connected to all other apps within AFG Suite and displays all the important information you need for your day. Dashboard showcases useful information such as your support team details, status of support requests with AFG, training information, upcoming events, latest news and much more.

Added to this information is also detailed key metrics about your business served up from Analytics, giving you a clear snapshot of your current portfolio pipeline, conversion ratio, portfolio growth, lodgement volume and more.

FLEX

AFG’s industry-leading technology platform

FLEX, provides a unique advantage to you in delivering superior service to your customers. FLEX is a single access point for all your customer data and products, eliminating the need to run multiple programs to perform different tasks.

Importantly, it is not an off the shelf product, it is regularly updated and upgraded both through our relationship with Oracle and with the help of our internal IT team and is supported by our internal Broker Support team.

Flex Desktop view
analytics-mockup

Analytics

It’s like having your own business analyst

Analytics extracts and analyses all of the data from your FLEX applications, contacts and commissions on a daily basis, updating every evening so you have the very latest data to hand.??With a host of pre-defined reports, Analytics will eliminate all of the guesswork, giving you the insight to help you make better and faster decisions.

With clever reporting on your business patterns and customer statistics, you’re able to develop better forecasting and counteract any negative business trends before they impact your bottom line.

FLEX FEATURES

Tools to make your job easier

Serviceability calculators

Inbuilt, allowing advanced scenario comparison functionality.

Integration

The ability to integrate your website, business partner’s systems and other third party systems.

Workflow management

Ensure the deal, and your team, are on track.

Live deal tracking

Automatic status updates directly from the lender.

Electronic lodgement

Including automated document generation.

Marketing

Full integration with our award-winning, industry-leading SMART marketing program.

Reporting

The ability to segment and report to help you understand and manage your day-to-day operation.

Security and Support

Market-leading availability, security and IT support, including hierarchical access controls at the levels that suit you in terms of visibility, reporting and commissions.

Business Intelligence

To help you with identification, discovery and analysis of historical, current and predictive views of your business data to give you better operational insight and more effective decision making.?

Would you like a demo of AFG Suite?

We’re continuously developing the right technology to grow our brokers’ business.

We believe that partnering with us and accessing our systems and support will enable you to streamline your business and allow you to focus your energy on growth.

For more information on our technology suite, please complete the enquiry form and we’ll be in touch.

Find the right information faster and cut down on admin work

Lenders

Our search engine for lender information?

Lenders is your library of lender and key business partner information.??It’s fast and it’s smart; understanding mortgage terminology such as LMI and LVR – and expands industry terms on your behalf as you go.?

The information extends well past the basics, even housing marketing materials to help you attract new clients and grow your business.

Forms

Speed up your updates and requests

Forms is pretty much as it sounds – a series of online web forms to make admin a walk in the park.??Make administration changes easily and quickly without having to pick up the phone or find the right email of who to contact. The forms are easy to find and easy to use, giving you the peace of mind your house is in order and everything is up to date when it comes to the running of your business.

Refer

Work easier and more efficiently with your partners?

With so much of your business coming from your valuable referral sources, Refer is AFG’s tool to help you manage and grow your pipeline when it comes to referral business.??Refer helps you streamline the lead process, a tool both you and your referrers can use where leads are sent through electronically to you and then automatically populated into FLEX. Working well for referral sources both with and without commission structures in place, referrers can easily track the status of business they have passed your way, from initial contact right through to settlement. On the customer front, clients are also notified via an automated email from their referrer that you will be in touch and to expect your call.

The tool can also assist you to meet your NCCP obligations with all the information stored in the right place when it comes to your referrer register.??It just couldn’t be easier, helping streamline your processes and helping fuel this important source of new customers.

Enhance your customer engagement with our customer-focused digital tools

FLEX iPad

The ideal tool for a meeting on the run.

  • Product search and compare
  • Borrowing capacity calculator
  • LMI premium calculator
  • Stamp duty calculator
  • Loan repayment calculator
  • Total cost of purchase calculator
  • Loan comparison calculator
  • Automated Privacy Consent and Credit Guide generation (with the ability to sign on the iPad)
  • Capture supporting documents using the camera
  • Electronic lodgement

AFG Mobile?

All the information you need at your fingertips.

  • Available on iOS and Android
  • Access to your opportunities in Pipeline
  • Access to your contacts in FLEX
  • Access to extensive lender and product information
  • Tailored search capabilities
  • Expansive selection of calculators that make it easier for you to stay ahead of the game while you’re on the go
  • Call or email your contacts with a touch of a button
  • Get directions to your customer’s home on the way
  • Can be used with no internet connection

Customer360

Customer360 is your digital customer information collection tool. Give your customers a seamless experience and collect the right documents and right information at the right time. It’s time to get your applications moving faster.

  • Branded for your business
  • Pre-fill any data you’ve already collect to make it easy for your customers
  • Customer360 is dynamic and only requests documents needed based on the information the customer provides
  • Unique and secure links to Customer360 can be sent to customers prior to meetings
  • User-friendly interface can be used alongside your customers during meetings
  • Perfect for working remotely and over video with your customers
  • Open, transparent and auditable record of customer data collected
  • Best practice data and document storage to meet your compliance obligations
  • Auto email generated and sent to customers for their records, with all data collected

My AFG Broker App

The smartphone app for your customers.

My AFG Broker App is a quick and easy way for your customers to contact you, share your details with their friends and family, quickly compare home loans, use calculators to better understand their situation, and read the latest industry news. Branded with your logo and up-to-date details pulled from FLEX, it’s the ideal way to stay in touch with current and new business opportunities while expanding your customer network.

  • Available on iOS and Android
  • Customised with your branding and details
  • Quick access for your customer to your contact details
  • Links to industry and your own social media posts
  • Home Loan Comparison tool and a suite of calculators

Let's do this

Grow your business and join AFG.

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