AFG adds global award to trophy cabinet

Australian Finance Group has won a global award for the company’s bespoke broker learning development program and platform.

AFG is one of three winners globally in the SAP Litmos ‘Lenny Awards’ in the category – Best Customer Training Program.

SAP Litmos has over five thousand enterprise customers and 22 million users in more than 130 countries and received hundreds of entries across each of the 10 distinct categories in the 2020 Lenny Awards. This year marks the first time AFG has entered the awards.

The global award comes on the back of AFG’s recent national award for Training & Education Program of the Year in the 2020 Australian Broking Awards.

2020 has seen the company’s L&D platform, called Learn, expand to more than 265 courses for the AFG broker network to access within the platform. In addition, brokers can also revisit video and instructional content from past courses at any time.

AFG CEO David Bailey thanked the Learning and Development (L&D) team for their innovative approach and support of the AFG broker network. “We recognised early on that the disruption caused by COVID19 would mean the way brokers would want to access training, support and information would change very quickly.

“The L&D team of Peter Kailis and Sahani Burah have worked throughout the disruption caused by COVID-19 to ensure our brokers were supported with access to world-class training, resources and professional development opportunities” he said.

Across the year, AFG have also run 142 webinars which were attended by 40,655 brokers on top of their regular online lender accreditation series. In total, our brokers have completed over 70,000 CPD points using the AFG Learn program.

AFG broker Catherine McFarlane, Oxygen Home Loans General Manager, congratulated the L&D team on the win and thanked them for the role the L&D team played in keeping the sense of community among AFG and the broker network. “I reached out to Peter to thank the team for all of their hard work on the webinars this year. They were a godsend for many people through such a tough year and their efforts did not go unnoticed.”

“AFG has been working to support our brokers’ personal and business growth for over 26 years,” said David. “With an easy-to-use platform supported by industry leading content and tailored training courses, as well as a protective compliance framework, we are confident our brokers will continue to be at the forefront of the industry.

“The success of our business rests with the commitment we have to providing the platform for their success.”


Andre Eikmeier, Vinomofo – AFG National Broker Conference 2017

Andre Eikmeier is an Entrepreneur, Co-Founder and Joint CEO of Vinomofo, one of Australia’s fastest-growing companies and a leader in innovation, disruption and culture. Andre spoke to our brokers earlier this year at our National Broker Conference in a talk titled?Road to vino – how Vinomofo survived and conquered.

Andre shared the failures, triumphs and learnings that have shaped this disruptive wine business into one of Australia’s fastest-growing start-up success stories.

Having grown from two founders in a garage in Adelaide to a team of 100 nationally turning over $30 million in less than four years, Vinomofo and its entrepreneurial founders have won a host of business awards for growth, innovation, technology and culture.

In telling his story, Andre looked at the importance of customers, culture and marketing. With many synergies and parallels between Andre’s business and many of our brokers’ businesses, there were many lessons to be learnt from Andre’s story. Watch the video:

Training Update – December 2017: Curating Content for Social Media

A few months ago we sent you our first training module in a series of learning and?development topics?aimed to educate and help future proof your business. That module was based on commonly asked questions of our marketing team regarding social media. We hope you found the?Introduction?to?Social?Media?training video?of interest.

What training we have coming up

The next training module extends this topic further and looks at how to curate content for your social media accounts, whether its Facebook, Twitter or LinkedIn for example.

The right mix of content can enhance your business profile on social media and improve your website, as well as growing you and your staff’s knowledge of sales and marketing technologies.

Get started with your next course

Click on the video to take a look at the next course in the series, Content Curation.



Dr Catriona Wallace, Flamingo – AFG National Broker Conference 2017

Speaking at our National Broker Conference earlier this year, Dr Catriona Wallace, Founder and CEO of FinTech company Flamingo,?highlighted the key customer experience trends. Catriona provided our brokers with practical, useful actions related to navigating this new paradigm.

Customer experience has moved beyond personalisation to individualisation – where customers not only want a personalised offer but are able to have a ‘journey’ or experience with an organisation that is configured just for them. But is individualisation of customer experiences scalable? Not without the introduction of machine learning, artificial intelligence and digital plus good data and behavioural science.

Watch Catriona’s talk The future of customer experience: individualisation and the rise of the machines:

Introducing AFG Suite

2017 has been an impressive year for so many of our 2850 brokers around the country, and for the industry more broadly. With broker market share now widely reported at around 55% there are many reasons to celebrate and also many ways to capitalise to ensure our continued growth.

Looking forward to next year, we have a really exciting announcement to share with our brokers. Our teams have been building new technology from the ground up, creating a new suite of technology tools we will be launching early next year.

You can watch our quick video to give you an idea of some of the new features coming your way.

Needless to say, we’re making life a lot easier and a lot more intuitive for you next year, with some very clever technology to bring your key data under the one roof, allowing you to view and manage it like never before.

We’ll be sharing more about each new product as we are closer to rollout in the new year.

Cosi De Angelis, ANZ – AFG National Broker Conference 2017

Cosi De Angelis, General Manager Commercial Origination at ANZ spoke about cybercrime at our AFG National Broker Conference?this year.

With business and consumer interactions moving to digital formats, there is a world of opportunities before us. Unfortunately, this also brings increased risks and vulnerabilities for organisations regardless of their size. Digital development is making it very easy for others to intercept many aspects of people’s professional and personal lives. It is no surprise that banks are ready targets for cybercrime, and we must continue to work together to prevent and mitigate the impacts of cybercrime.

Cosi’s presentation shone a light on some practical recommendations for keeping your organisation safe and secure. Together with the robust security practices implemented to help protect our mutual clients and the aim to minimise the chance of your business falling victim to cybercrime.

Watch Cosi’s talk Cybercrime – the darker side of digital disruption:

David Bailey, CEO of AFG – AFG National Broker Conference 2017

David Bailey joined AFG back in 2004, becoming our Chief Executive Officer in the inaugural year of our National Broker Conference?2017. It seems fitting his speech would, therefore, be titled?The industry today, the industry tomorrow, and the importance of championing competition.

The mortgage broking industry has much to be confident about and much to celebrate, a consumer’s desire for a broker in their corner continues to grow. The need for competition within the marketplace is more important than ever and a topic we champion. With our industry under the regulatory spotlight, AFG is proud to have taken the lead in this space, on behalf of each one of our brokers, and the industry as a whole.

David spoke on these topics, as well as his view of the mortgage broking space today, and what this may look like tomorrow. He also touched on several business efficiencies and initiatives to help you continue to future-proof your businesses and continue your growth trajectory in the years ahead.

Watch David’s talk:

The Hon. Jeff Kennett AC – AFG National Broker Conference 2017

The Hon. Jeff Kennett AC, former Premier of Victoria and founding Chairman of beyondblue is a change merchant. He spoke at our National Broker Conference about the increasing speed of change and how it is neutering the political process from delivering good government

In a talk titled?With an increasing speed of change, should we change our priorities??Jeff?illustrated how good, consistent leadership can deliver positive outcomes for all aspects of life.

As founding Chairman of beyondblue, the national organisation that promotes good mental health and seeks to reduce the stigma surrounding depression and anxiety, Jeff will challenge our thinking of what he believes should be the priorities in our lives.

Watch Jeff’s talk and learn how you can prepare yourself and your staff for change:

Peter Kell, ASIC – AFG National Broker Conference 2017

In light of the ASIC report into broker remuneration and in his role as ASIC Deputy Chair, Peter Kell spoke at our National Broker Conference this year on the key themes of competition and positive customer outcomes.

Peter focused on how brokers can ensure they are meeting these objectives, as well as how they can continue to meet them. He also touched on other topics under the ASIC spotlight at the time of the Conference.

Watch Peter’s talk The ASIC review into broker remuneration:

Keiran Evans, AFG Business – AFG National Broker Conference 2017

At our National Broker Conference this year, our General Manager – Commercial, Keiran Evans, spoke about?diversifying your broking business.

AFG’s focus and investment in diversification has never been stronger. Now more than ever it is important we’re helping each and every one of our brokers step into new markets across an array of customer needs, providing a holistic finance solution at every turn. Ensuring that your value proposition and product offering is diverse not only allows you to create additional income streams, it means you retain clients who might previously have looked elsewhere for their business finance needs.

Being able to attract, service and retain clients when it comes to both their residential and business needs is key and Keiran explained how that task is now easier than ever before thanks to AFG’s recent investment strategies. How can you lift your bottom line as an experienced commercial broker? How can you profit as a residential mortgage broker? Watch Keiran’s talk The commercials of diversification.