AFG adds global award to trophy cabinet

Australian Finance Group has won a global award for the company’s bespoke broker learning development program and platform.

AFG is one of three winners globally in the SAP Litmos ‘Lenny Awards’ in the category – Best Customer Training Program.

SAP Litmos has over five thousand enterprise customers and 22 million users in more than 130 countries and received hundreds of entries across each of the 10 distinct categories in the 2020 Lenny Awards. This year marks the first time AFG has entered the awards.

The global award comes on the back of AFG’s recent national award for Training & Education Program of the Year in the 2020 Australian Broking Awards.

2020 has seen the company’s L&D platform, called Learn, expand to more than 265 courses for the AFG broker network to access within the platform. In addition, brokers can also revisit video and instructional content from past courses at any time.

AFG CEO David Bailey thanked the Learning and Development (L&D) team for their innovative approach and support of the AFG broker network. “We recognised early on that the disruption caused by COVID19 would mean the way brokers would want to access training, support and information would change very quickly.

“The L&D team of Peter Kailis and Sahani Burah have worked throughout the disruption caused by COVID-19 to ensure our brokers were supported with access to world-class training, resources and professional development opportunities” he said.

Across the year, AFG have also run 142 webinars which were attended by 40,655 brokers on top of their regular online lender accreditation series. In total, our brokers have completed over 70,000 CPD points using the AFG Learn program.

AFG broker Catherine McFarlane, Oxygen Home Loans General Manager, congratulated the L&D team on the win and thanked them for the role the L&D team played in keeping the sense of community among AFG and the broker network. “I reached out to Peter to thank the team for all of their hard work on the webinars this year. They were a godsend for many people through such a tough year and their efforts did not go unnoticed.”

“AFG has been working to support our brokers’ personal and business growth for over 26 years,” said David. “With an easy-to-use platform supported by industry leading content and tailored training courses, as well as a protective compliance framework, we are confident our brokers will continue to be at the forefront of the industry.

“The success of our business rests with the commitment we have to providing the platform for their success.”


AFG Launches New Digital solution, Customer360

AFG Customer 360 mock-up

Australian Finance Group Ltd (AFG) has launched Customer360, a new broker fact-find and document collection tool which is now available to all AFG brokers Australia-wide.

AFG Chief Operating Officer, John Sanger said, “Customer360 is the first product to be rolled out as part of AFG’s full technology and platform refresh and will sit as part of our game-changing platform for brokers called Suite360”.

“The ability for a broker to deliver a frictionless and user-friendly fact-find to their customers is key to ensuring a good experience and driving their efficiency.”

“For those customers who prefer a digital engagement experience, Customer360 saves time by collecting the right information at the right time in the application process.”

“In addition, it lays the groundwork for a faster application process by securely collecting supporting documents and integrating seamlessly with AFG’s new CRM platform.”

Customer360 is part of AFG’s broader suite of broker tools, which includes other products like their award-winning SMART Marketing and Learn L&D platforms.

AFG Chief Operating Officer John Sanger spoke about how AFG’s strong focus on continuous technology innovation is key to keeping pace with changing industry demands and customer expectations. “We have taken this opportunity to refresh our underlying technology platform, working with leading enterprise technologies together with start-up innovators,” said John. “We have been very fortunate to have support from a range of broker groups, from individual operators to large scale enterprises, to ensure the design of new products like Customer360 work for all business types.

“We would like to thank the AFG Brokers who have taken the time to provide their insights and test the tools as we develop the new suite. Their help has been invaluable and ensured that the customer experience is kept front and centre.”

“The changes we are making now will give us flexibility and agility as we build tools and applications for brokers into the future.”