AFG appoints senior sales executive in NSW

AFG State Sales Manager David Vizza

AFG is strengthening its sales team with the appointment of David Vizza as State Sales Manager for New South Wales.

AFG National Manager Strategic Partners and Recruitment Them Lam announced David’s appointment today: “David has more than 10 years’ experience in the finance industry and we are thrilled to have him on board.

“David has a passion for helping his mortgage broking clients grow their businesses and achieve both their personal and financial goals. In recognition of this commitment David won the 2019 MFAA National Aggregator BDM of the Year Award and was a finalist in the 2019 Better Business Awards Best Aggregator BDM category. We have no doubt his depth of experience will be an incredible asset to the AFG team.

Prior to joining AFG David worked in a senior sales role at Finsure and has extensive lending experience from his time as a Business Development Manager at Bankwest.

David said he was looking forward to joining AFG in a time of rapid change in the industry. “I’m excited to join AFG to expand their vision that aggregators are no longer just a panel of lenders and a payment system for commissions. Instead, their value has, and continues to be, in being technology leaders, business coaches and educators.

“For the past 25 years, AFG has consistently provided value to its brokers through growing their businesses, simplifying complexities and providing a protective compliance framework that actually enables a broker’s business, rather than ‘ticking a box’.

“The industry is more sophisticated, and the role of an aggregator, more demanding than ever. AFG has always led from the front and by example, which suits my leadership style.

David joins Them’s high performing Sales team today.

2020 Finalists – Better Business Awards

Better Business Awards 2020

The Adviser announced their state-based finalists for the 2020 Better Business Awards. The awards celebrate the top performing brokers around the country and also the aggregator and lender BDMs who partner with their brokers to grow their businesses. Once again, AFG Brokers and AFG BDMs are represented in force amongst the finalists this year.

We owe the success of our business to the high performing brokers we work side-by-side with. We specialise in equipping our brokers with the technology, service and support to grow their businesses and perform at their peak.  It’s fantastic to see so many AFG brokers achieving outstanding results for their customers and their businesses.

It’s also fantastic to see our AFG team being recognised for the value they add to their broker’s businesses.

Congratulations to all! Check out the full list of finalists below:

QLD

Best Customer Service (Individual)
Zac Goodman, Mortar Finance

Best Newcomer
Zac Goodman, Mortar Finance
Ewan Ramsey, Ramsey Property Wealth

Rising Star
Zachary Goodman, Mortar Finance
Ewan Ramsey, Ramsey Property Wealth

Best Regional Broker
Nick Smith, Red10 Finance (Reedy Creek)

Best Independent Office (5 brokers or less)
Living Home Loans (Coolangatta)

WA

Best Aggregator BDM
Jia Jia Wong

Best Customer Service (Individual)
Michael Harris, The Perth Mortgage Specialist
Matthew Posselt, Elite Finance Australia
Narinder Singh, Indoz Finance Australia
Leonie Stratton, Boutique Finance Perth
Michelle Towner, Towner Finance

Best Newcomer
Michael Harris, The Perth Mortgage Specialist

Best Residential Broker
Adam Donald, Capita Finance Solutions
Warrick Greaves, Launch Finance
Matthew Posselt, Elite Finance Australia
Michelle Towner, Towner Finance

Mentor of the Year
Matthew Posselt, Elite Finance Australia

Rising Star
Daniel Cole, Capita Finance Solutions
Amber Nathan, Harken Finance
Narinder Singh, Indoz Finance Australia
Gareth Ward, Reward Financial Services Australia (WA)

Best Branded Office
Capita Finance Solutions (Leederville)

Best Customer Service (Office)
Elite Finance Australia (Perth)
Towner Finance (Winthrop)

Best Independent Office (5 brokers or less)
Harken Finance (Maylands)

SA

Best Customer Service (Individual)
Richard O’Grady, Rise High Financial Solutions
Evan Sourbis, Henley Home Loans

Mentor of the Year
Marissa Schulze, Rise High Financial Solutions

Best Customer Service (Office)
Rise High Financial Solutions (Prospect)

NSW

Best Aggregator BDM
Hannah Carter

Best Lender BDM (Non-Bank)
Joseph Khal

Best Customer Service (Individual)
Fane Levy, Shore Financial

Best Finance Broker
Fane Levy, Shore Financial

Best Residential Broker
Fane Levy, Shore Financial

Rising Star
Parag Dixit, Nfinity Financials
Misa Huynh, Smartmove
Fane Levy, Shore Financial

Best Community Engagement Program
Birdie Wealth
Pink Finance

Best Customer Service (Office)
Shore Financial (North Sydney)

Best Independent Office (more than 5 brokers)
Shore Financial (North Sydney)

Best Independent Office (5 brokers or less)
Birdie Wealth (Miranda)

VIC

Best Aggregator BDM

Foti Apostolidis

Richele Janjatovic

Mentor of the Year
Sam Gawenda, Rising Tide
Pauline Ryan, Loanworx Group

Best Customer Service (Office)
Empower Wealth (North Melbourne)

Best Independent Office (more than 5 brokers)
ARG Finance (Notting Hill)
Inovayt Finance (West Melbourne)

Best Independent Office (5 brokers or less)
Empower Wealth (North Melbourne)
Rising Tide (Docklands)

Best New Office
Energy Lend (Scoresby)

AFG enhances home loan transparency

AFG Head office

Australian Finance Group Ltd (AFG) has raised the bar on transparency for the home loan market, unveiling a new standard that summarises crucial mortgage information in a consumer-friendly format for home loan customers.

Home loans arranged by authorised credit representatives in AFG’s national network of mortgage brokers now require both the customer and the mortgage broker to approve a simple one-page summary that clearly explains why the home loan product is appropriate for the customer.

The concise one-page document spells out to the customer their requirements and objectives, the recommended product, the reasons why the product was selected and any remuneration to be paid by the lender. The document also provides similar material about other products considered before settling on the final product selection.

The new one-page disclosure will be included at the top of the existing AFG National Consumer Credit Protection documents. Attaching the summary on the front page of the credit proposal ensures both the customer and the broker are clear about what is available and why it was selected.

AFG’s move pre-empts the Federal Government’s best interests duty laws currently in the parliament and reinforces to customers that they remain the number one priority for mortgage brokers.

AFG Chief Executive Officer David Bailey said ASIC challenged the mortgage broking sector to source the information and present it objectively and transparently so that customers clearly understand their options.

“Good customer service is embedded in a mortgage broker’s DNA. It’s central to their business model. To demonstrate that we are meeting the best interests test, rather than just complying with the new law when it comes in next year, we are taking proactive steps to demonstrate to customers that they have always been, and remain, the number one priority.

“We are lifting our disclosure obligation to customers and this information is presented in a way that is easy for customers to understand. It eliminates the need to scour reams of pages looking for the detail.

“AFG is not waiting for others to set our agenda. If it’s in the best interests of customers, then we should be doing it today. That’s how the mortgage broker business model works.

“The reality is the new obligations under the proposed best interests duty don’t come as a surprise to most mortgage brokers. A mortgage broker’s business is entirely dependent upon their relationships with customers. Without good customer service a customer will not return to their mortgage broker and they will not refer friends or family. A mortgage broker’s business is built on fostering long-term relationships. In the main, mortgage brokers are small businesses focused on looking after their customer in the hope that word of mouth will open up new opportunities.”

A Deloitte report into the mortgage broking industry shows nearly three-quarters of a broker’s business is generated from referrals1. Mortgage brokers now account for almost six out of 10 home loans lodged in Australia.

“Without an absolute commitment to the customer, it would be impossible for mortgage brokers to carve out such a significant slice of market share,” Mr Bailey said.

One in every 11 home loans in Australia last year was arranged through AFG’s 3000-strong national network of brokers, with settlements of more than $31 billion in the 2018-19 financial year.

“Now that AFG has lifted the bar to further demonstrate our customers are first and foremost, we are looking forward to working with ASIC and the rest of the industry on a regulatory guide to formalise the framework for the best interests duty.”

AFG appoints WA Sales Manager

AFG has today announced the appointment of Anita Lindsay to the role of Sales Manager for Western Australia.

AFG National Manager Strategic Partners and Recruitment, Them Lam, said Anita’s depth of experience in business development will be a valuable asset to the AFG WA team. “Anita joins AFG from NAB and she has a proven track record in strategic business development, new business acquisition, complex portfolio management, and people leadership.

Commenting on her appointment, Anita said she is looking forward to helping AFG brokers in WA grow their businesses. “I’m extremely passionate about customer experience and delivering what matters to brokers to help them be successful, especially in a challenging WA market.”

“We look forward to Anita putting her stamp on the Perth market place with her drive and tenacity and her desire to partner and assist brokers with the growth of their businesses,” concluded Them.

RBA cash rate unchanged at 0.75%

The Reserve Bank of Australia (RBA) has delivered its final cash rate announcement for the year with the decision to leave the rate unchanged at 0.75%.

In making the decision the RBA appears to be assessing the impact on the broader economy of the three previous cash rate reductions together with recent tax cuts, government spending on infrastructure and signs of improvement in the resources sector.

The RBA will be keeping a close eye on household consumption and the GDP numbers being released later this week as it stays focused on the aim of restoring inflation to within its target range of 2 – 3 %.

If you’d like to have a chat about what today’s news means for you and your finances, please don’t hesitate to?get in touch with an AFG broker.